Frequent Queries

With the portal, users can check the balance of their gift cards without having to visit the store in person. Both customers and large corporations benefit from gift cards. 


The pages in this article will help answer your most frequently asked questions related to MyBalanceNow if you are a new user of the portal and are having difficulty accessing your account. 

MyBalanceNow Frequent Queries

Can I purchase my Card in different denominations?

The denominations of your Card vary from $20.00 to $400.00, or $20.00 to $500.00. For more information, please refer to your cardholder agreement.

Can the merchant charge me for more than what I signed for on my receipt?

In some cases, preauthorization is required. Merchants who engage in this practice send a transaction in which the price is higher than the purchase. Generally, this happens at the gas pump or at a restaurant. Most restaurants include 20% of the total bill as a tip. The restaurant will typically charge you $36 for a $30 purchase because they want to allow for a tip. The $36 must be approved and held until the merchant completes the transaction, which can take up to 10 days.


What is the procedure for selecting a PIN for my Card?

PINs are not required for use of your Card, but if you wish to, they may be added for your convenience. During the first PIN or debit transaction, select a 4-digit PIN of your choice. You will use that PIN every time you perform a PIN transaction from that point forward.

Is there a fee associated with my Card?

A single fee is applied to the Card at the time of purchase. This Card does not have any other usage or maintenance fees. Details can be found in your Cardholder Agreement.